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“The staff at the hotel are quite friendly, and I love the gardens at this hotel - truly a unique atmosphere in Cancun's hotel zone. The beach is absolutely gorgeous! The food was quite good. The staff were truly there to ensure you had a great time. You can tell they are happy as well.” Lisa Z March 2020 Floyd Knobs, Indiana, USA
1 Star 
These are economy level properties that appeal to budget-minded travelers looking for affordable accommodations. These properties offer minimal in-room amenities such as TV’s and telephones; guestrooms are usually smaller and equipped with practical furnishings. The properties may lack 24-hr guest reception, daily housekeeping, and room service. Overall, these properties meet the basic requirements of both comfort and hospitality.
2 Stars 
These casual properties provide the essentials of lodging accommodations with affordability in mind. The rooms are small to medium in size offering comfort and cleanliness with modest décor, and provide enhanced basic amenities including TV’s, telephones, small closets, or clothes racks. Limited services and amenities are often provided at no additional cost such as microwaves, cable, and internet. If on-site dining is provided, it is usually continental breakfast or minimal restaurant service. Most properties offer 24-hr guest reception and daily housekeeping.
3 Stars 
These mid-scale properties appeal to the quality traveler who is seeking more than just basic accommodations. These properties provide extra amenities, a relaxed and inviting atmosphere, and a great level of service. Guestrooms are typically more spacious with comfortable furnishings, enhanced décor, better quality bedding, shower/tub combinations, and larger bathrooms. Alongside upgraded cleanliness and comfort, properties may offer a full service on-site restaurant and bar, baggage assistance, valet and room service, moderate fitness center, and pool. These properties are usually located in close proximity to major highways, business centers, entertainment, and shopping areas.
4 Stars 
These elite properties provide a much higher level of guest accommodations. The properties have superior levels of comfort, amenities, services, facilities, and attention to details. Deluxe in-room amenities include lush bedding, minibars, bathrobes, upscale bath amenities, artwork and décor. Most properties have spacious lobbies with room service and concierge, meeting space, multipurpose areas, valet service, valet service, upgraded fitness center, business center, pool(s) and restaurants. Certain optional amenities may be available such as spa services, golf, and child-care. These properties are found in better locations near the finer shopping, dining, and entertainment.
5 Stars 
These hotels are considered luxury properties and are rare. They provide the highest levels of comfort and elegant amenities with unique and personalized services, facilities, and physical details. The property is a symbol of ultimate design and experience within the hospitality industry. Top-notch guestroom amenities include luxurious bedding with quality linens, oversized bathrooms with separate showers and tubs in granite or marble, original artwork, custom-built furniture, and spa-brand toiletries. Offering first class comfort with elegant decor, most properties have 24-hr room service with hot and cold food items, turndown and butler service, valet parking, gourmet restaurants, lavish spas, full-service health clubs with personal trainers/exercise classes, heated pools, plus golf courses, and/or tennis centers may be on property. These properties are usually located in exclusive suburban areas, in major downtown cities or in prime resort locations.
